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FAQs

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Check our FAQs for a quick answer

Email us

Support@heyteen.in

Call us

Phone: +91 76500 77777
9:00AM - 6:00PM IST

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Frequently asked questions

Have questions? We’re here to help

How long does delivery take?

We usually ship within 24–48 hours, and your order should reach you in 3–6 working days, depending on your location. 🚚✨

Are your products safe for teenagers?

Yes! All HEY TEEN products are made with derm-tested, teen-friendly ingredients. No harsh chemicals, no parabens — just gentle care for young skin. 🌱💧

What if I have sensitive skin?

Don’t worry! Our formulas are designed to be safe for sensitive skin. But we always recommend a patch test before using any new product. 💜

Can I return or exchange a product?

Yes — if something’s not right, you can request a return or exchange within 7 days of delivery. Just make sure the product is unopened and in its original packaging.