1. Shipping Charges & Free Shipping Threshold

• For prepaid orders above ₹555, shipping within India is free.
• For orders below ₹555, a flat shipping fee of ₹30 will be charged.
   

2. Order Processing & Dispatch

• Orders are typically processed and dispatched within 1–2 business days of confirmation.
• After dispatch, customers receive an email with tracking details (courier name + tracking number).
• Please note: weekends and public holidays are excluded from processing timelines.

3. Delivery Time & Regions

• Delivery times usually range from 3–7 business days, depending on location and courier service.
• Hey Teen currently ships across India.
• Deliveries to remote or out-of-service areas may take longer.

4. Tracking & Updates

• Once shipped, you will receive a tracking link by email.
• In case of courier delays, our support team will keep you informed via email.
• Please ensure your address and contact details are accurate to avoid delivery issues.

5. Failure to Deliver / Returned Orders

• If delivery fails due to incorrect address, repeated non-availability, or refusal to accept, the shipment may be returned to us.
• Reshipping charges may apply. Refunds (if applicable) will be processed only after we receive and verify the returned shipment.

6. Damaged or Lost Shipments

• If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery with photos and details.
• We will arrange a replacement or refund after review.
• In case of lost shipments, we will coordinate with the courier and resolve the issue promptly.

7. Delays & Force Majeure

• While we aim for timely deliveries, unexpected delays (e.g. strikes, weather, natural calamities, or courier issues) may occur.
• Hey Teen will keep you updated and work to resolve such delays at the earliest.

8. Contact Us

For any questions regarding shipping or delivery, please email us at:
 support@heyteen.com