HANAYU LIFESTYLE PRIVATE LIMITED (hereinafter “we”, “us”, “our”) has created this Privacy Policy to demonstrate our commitment to protecting the privacy of those using our services and accessing this website (the “Website”). By using or accessing the Website, you accept and consent to the practices described here.

This Privacy Policy is formulated in accordance with the Information Technology Act, 2000 (“IT Act”) read along with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”).

Throughout this document, “we”, “us”, “our” refer to HANAYU LIFESTYLE PRIVATE LIMITED. The terms “user”, “you”, “your”, “client” refer to the individual using the Website.

1. Information We May Collect

We may collect:

• Personally Identifiable Information: Name, telephone number, email address, shipping & billing address, etc.
• Personal Information: Product preferences, browsing behavior, interests.
• Sensitive Personal Data / Information (SPDI): As defined by law, including financial information (bank, card details), health data, biometric information, etc.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, server logs.
• Usage Data: Pages visited, time spent, referral links, click behavior.
• Optional / Additional Data: With your consent, demographic data, preferences, social media information, etc.

We also may collect aggregated or anonymized data that cannot identify you personally.

2. How We Collect Information

We may collect information:

• Directly from you when you register, place orders, contact us, fill forms.
• Automatically, via cookies, analytics tools, server logs, web beacons, etc.
• From third parties, such as payment gateways, logistics partners, marketing platforms.

You may refuse or disable cookies via browser settings, but some functionalities may not work properly.

3. Use of Your Information

We may use your information for:

• Processing orders, billing, shipping, and customer support
• Sending transactional communications (order confirmations, shipping updates)
• Marketing communications (if you’ve consented), newsletters, offers
• Personalization, recommendations, improving user experience
• Analytics, trend analysis, internal research
• Fraud detection, security, legal compliance
• Aggregated data use for business intelligence or reporting

4. Disclosure & Sharing

We may share your information with:

• Vendors, service providers, contractors (hosting, payment processors, logistics, marketing, analytics)
• Affiliates / business partners for operational or promotional purposes
• Law enforcement / government agencies / courts when legally required
• During corporate transactions (merger, acquisition, asset sale)
• Aggregated / anonymized data that doesn’t identify you personally

We will not share your personal data with unrelated third parties for their marketing, without your explicit consent.

5. Data Storage & Security

• We apply appropriate technical, physical, and administrative safeguards (encryption, secure servers, access controls) to protect your data.
• Data may be stored in India or outside India by us or our service providers.
• Although we strive to ensure data security, no method of transmission or electronic storage is fully risk-free.

6. Retention & Deletion

• We retain your personal data as long as needed for purposes outlined here, or as required by law.
• You may request deletion or anonymization of your data, subject to legal obligations or business retention needs.
• Some data may be retained for record-keeping, legal compliance, or dispute resolution.

7. Your Rights & Choices

Depending on your jurisdiction, you may have:

• The right to access, correct, update your personal data
• The right to withdraw consent or opt out of certain processing
• The right to request deletion or restriction of processing
• The right to data portability (to receive your data in machine-readable format)
• The right to lodge complaint with relevant regulatory authority

To exercise your rights, contact us as provided below.

8. Children & Minors

Our services are not intended for children under 18. We do not knowingly collect personal data from minors without verification or parental consent. If we learn of such collection, we will delete the data.

9. Updates to This Policy

We may update or revise this Privacy Policy from time to time. The updated version will show a “Last updated” date. Continued use of our services after changes implies acceptance of the revised policy.

10. Grievance / Contact Information

For any queries, concerns, or to exercise your rights:

• Email: support@heyteen.com (or a designated privacy / grievance email)

Grievance Officer: Rishav