This document is an electronic record under the Information Technology Act, 2000 (“IT Act”) and the rules made thereunder, and is published in compliance with applicable laws, including the Consumer Protection (E-Commerce) Rules, 2020.

By accessing, browsing, using heyteen.com (or any associated website, mobile site, app) or ordering products from this site (“Website”), you (“you”, “user”, “customer”) agree to be bound by these Terms & Conditions (“T&C”) as provided by HANAYU LIFESTYLE PRIVATE LIMITED (hereinafter “we”, “us”, “our”). If you do not agree to the T&C, do not use or access the Website.

1. Eligibility & Binding Nature

• Only persons who can enter legally binding contracts under Indian law may use the Website.
• If you are a minor, you may use the Website only through a parent or legal guardian.
• If representing a business or entity, you confirm you are authorized to bind that entity to these T&C.

2. Changes to Terms

• We may amend or revise these T&C at any time by posting the updated T&C on the Website (with or without notice).
• The version of the T&C applicable to your order is the version posted at the time you place the order.
• By continuing to access or use the Website after changes, you accept the updated T&C.

3. Products & Offers

• The Website offers certain products (“Products”), including trial and free-of-cost items, for personal use only.
• You may not resell Products unless agreed explicitly.
• We reserve the right to cancel or reduce quantities in any order in our discretion.
• Prices, offers, product availability may change without notice.

4. Product Descriptions & Images

• We strive for accuracy, but do not guarantee that descriptions, colors, images, or other content is error-free, complete, or current.
• Product images are indicative only and may differ from the actual product.

5. Communication & Marketing

• By using this Website, you consent to receiving transactional, promotional, or commercial communications from us via email, SMS, or notices on the Website.
• You may opt out of marketing communications via available opt-out mechanisms.

6. Intellectual Property & Use Restrictions

• All trademarks, copyrights, designs, and content on the Website are our property or licensed to us.
• You may not copy, reproduce, modify, distribute, republish, or commercially exploit any content or materials without our express written permission.
• If you post or transmit content on the Website (e.g. reviews, comments), you grant us a perpetual, worldwide, royalty-free, assignable license to use, reproduce, display, adapt, distribute such content.

7. Accounts & Security

• You may create one account. You are responsible for protecting your account, password, and for all activity under your account.
• You may not share or transfer your account.
• If you suspect unauthorized use or breach, notify us immediately.
• We may suspend or terminate your account for violations of these T&C.

8. Acceptable Use & Prohibited Activities

You agree:

• To use the Website lawfully and in compliance with all applicable laws.
• Not to interfere with others’ use, or disrupt the Website.
• Not to transmit spam, unsolicited communications, or malicious content.
• Not to defame, harass, abuse, or engage in objectionable or illegal activities.
• Not to probe, scan, or breach security measures of the Website or its infrastructure.

9. Payment & Pricing

• We accept payments via credit/debit cards, net banking, UPI, online wallets, and Cash on Delivery (if offered).
• Prices shown are inclusive of applicable taxes (e.g. GST), unless stated otherwise.
• Shipping/delivery charges may apply as per our Shipping Policy.
• Prices and offers may vary offline vs online, and between different channels.

10. Order Dispatch, Delivery & Cancellation

• Orders may be dispatched in multiple shipments.
• Typical dispatch timeframe is 1–2 business days (unless otherwise stated).
• Delivery timelines are estimates; delays may occur.
• You may cancel an order only before it is dispatched. Once dispatched, cancellation may not be possible.

11. Returns, Refunds & Damages

• Returns, refunds, replacements are governed by our Refund / Return Policy (as published).
• For damaged or incorrect deliveries, notify us within a reasonable timeframe with supporting evidence (photos, order details).
• Returned orders are inspected before any refund or replacement is approved.

12. Disclaimers & Warranty

• The Website and Products are provided “as is” and “as available”.
• We disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement.
• We make no warranty that the Website or Products are error-free or uninterrupted.

13. Limitation of Liability

• To the extent permitted by law, our liability is limited. We are not liable for any indirect, incidental, special, or consequential damages.
• Our aggregate liability shall not exceed the value of the order in question (or a defined amount).
• Some jurisdictions do not allow exclusion of certain liabilities, so those limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless HANAYU LIFESTYLE PRIVATE LIMITED, its officers, employees, affiliates, agents, from any claims, costs, liabilities, damages, losses, or expenses (including legal fees) arising out of:

• Your violation of these T&C
• Your use of the Website or Products
• Your posting or transmission of content
• Your breach of third-party rights

15. Force Majeure

We are not liable or in breach for any failure/delay in performance caused by events beyond our reasonable control (natural disasters, pandemics, strikes, regulatory actions, system failures, etc.). During such events, our obligations are suspended.

16. Termination & Survival

• We may suspend or terminate your access to the Website for breach of T&C without notice.
• Even after termination, certain clauses (e.g. indemnity, liability, intellectual property) will survive.
• This T&C, or parts thereof, may remain in force indefinitely unless we explicitly terminate them.

17. Governing Law, Jurisdiction & Dispute Resolution

• These T&C shall be governed by and construed under the laws of India.
• Venue of disputes shall lie in the courts of [Your State / City, e.g. Delhi or your local jurisdiction].
• You and we consent to the jurisdiction and venue of such courts.

18. Miscellaneous

• Entire Agreement: These T&C constitute the entire agreement between you and us regarding your use of the Website.
• Waiver: Our failure to enforce a right is not a waiver of that right.
• Severability: If any clause is held invalid or unenforceable, remaining provisions continue in effect.
• Assignment: You may not assign your rights or obligations; we may assign ours.
• International Use: If you access the Website from outside India, you do so at your own risk and responsibility for local legality and compliance.

19. Contact Us

For any queries, concerns, or notices relating to these T&C, you may contact us at:

• Email: support@heyteen.com (or another official support / legal email)